Billing Terms and Conditions
Transparent Transactions
Understanding your billing shouldn't require an energy expert. Our Billing Terms and Conditions are clear, straightforward, and designed to ensure a seamless transaction experience. Here's everything you need to know about how we handle the financial aspects of your energy purchases:
These Billing Terms and Conditions govern the use of payment processing services provided by the Store through Shopify Payments. By making a purchase or using our services, you agree to these terms and conditions.
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Payment Processing: All transactions made through the Store are processed using Shopify Payments. Shopify Payments is a third-party payment processor that enables secure online transactions using major credit cards and other payment methods.
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Authorization: By providing payment information and completing a transaction, you authorize the Store to charge the total amount specified for your purchase. You also authorize Shopify Payments to process your payment using the payment method selected.
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Payment Authorization: Upon placing an order, your payment method will be authorized for the total amount of the transaction. This authorization confirms that funds are available and reserves them for the transaction. The authorized amount may appear as a pending transaction on your payment method statement.
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Payment Processing Time: Payment processing times may vary depending on the payment method used and your financial institution's policies. Orders will be processed for shipment once payment is successfully authorized and verified.
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Currency Conversion: All prices listed on the Store are in US Dollars. If your payment method uses a different currency, currency conversion fees may apply. Please consult with your financial institution for information on currency conversion rates and fees.
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Refunds and Returns: Refunds and returns are subject to the Store's Refund Policy and Return Policy. Refunds will be issued to the original payment method used for the transaction. Processing times for refunds may vary depending on your financial institution's policies.
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Payment Disputes: In the event of any payment disputes or discrepancies, please contact the Store's customer service team for assistance. We are committed to resolving payment-related issues promptly and efficiently.
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Compliance: The Store and Shopify Payments adhere to all applicable laws and regulations governing payment processing, including but not limited to data security standards and consumer protection laws.
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Modification of Terms: The Store reserves the right to modify or update these Billing Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting on the Store's website.
By making a purchase or using our services, you acknowledge and agree to these Billing Terms and Conditions.
We'd like to remind you that while we strive to provide consistent service, refund, and return policies, they may vary slightly between different suppliers. To ensure clarity and satisfaction with your purchase, we encourage you to carefully review the refund and return policies specific to each product on our store. Your understanding is greatly appreciated.
If you have any questions or concerns regarding these terms and conditions, please contact us.
Sincerely,
Smart Energy Factory team.