Bluetti policies
Warranty Policy
This warranty gives you specific legal rights, and you may have other rights that vary from state to state (or by country or province). Other than as permitted by law, BLUETTI does not exclude, limit or suspend other rights you may have, including those that may arise from the nonconformity of a sales contract. For a full understanding of your rights you should consult the laws of your country, province or state.
Warranty period
Product |
Item |
Warranty Period(Months) |
Power Station | AC300 | 48 |
EP500Pro | 60 | |
EP500 | 60 | |
AC200MAX | 48 | |
AC200P | 48 | |
EB55 | 24 | |
EB70 | 24 | |
EB70S | 24 | |
EB240 | 24 | |
AC50S | 24 | |
Battery Module | B230 | 48 |
B300 | 48 | |
Solar Panel | PV120 | 12 |
PV200 | 12 | |
PV350 | 12 | |
Accessories | ALL | 12 |
Replacement / Maintenance
Exclusions
BLUETTI’s warranty does not apply to:
- Misused/abused/damaged by accident/damaged due to acts of nature. (For example lightning strikes, tornadoes, hurricane and such)
- Unauthorized modification/repair/dis-assembly or operation not in accordance with the official instructions or manuals
- Non-quality related issues
- Items purchased from unauthorized resellers
- Used for special application other than normal consumer use
- Lost /stolen/free/refunded product
- Any defects or damages caused by exposure to excessive heat, cold, liquids or other external causes
- Not able to provide valid proof of purchase
How to claim warranty?
Feel free to contact our customer service team at service@bluettipower.com
Return And Refund
BLUETTI is obligated to provide the return service to all customers. The return service is currently available to the country of purchase.
If the item is purchased from the BLUETTI official store, the authority to request return or refund is permitted.
If the item is purchased from distributors of BLUETTI, may follow the distributor policies. Please contact your distributor for further information.
Return and refund policies may vary according to local laws and regulations.
Order Cancellation
Customers can request an order cancellation within 48 hours after placing an order by email or phone with the BLUETTI official store.
However, if the product has already been shipped, a $25 intercept fee will be charged.
Please note that a transaction fee may be charged based on the payment channels after the product has been shipped.
Lost / Damaged Products Received
- If the product was not delivered or lost, please immediately contact us.
- If the product you received was damaged, or if you receive an incorrect or incomplete product, please immediately contact us with proof of videos and/or pictures.
30-Days Money-Back Guarantee
- Within 30 days of the purchase, if you are unsatisfied without quality issues, you have the authorization to refund after return the items complete, unused and in the original package. However, you are responsible for the double shipping cost with two options below:
- RMA provided by BLUETTI Customer Service
Once the item is received at BLUETTI warehouse and the validity is confirmed, the shipping cost for return will be deducted from the refund.
2.Self-paid Return
Please contact BLUETTI Customer Service to get return details.
- If 30 days have passed since the purchase, full refund cannot be offered.
- Double shipping fee will be deducted from the original payment if you reject the shipments.
NOTE: For products that have been used, we reserve the rights to refuse the return.
Return Process
- Please follow the instructions guided by BLUETTI service on how to properly pack and return the product safely.
- Contact info@smartenergyfactory.com for a Return Merchandise Authorization (RMA) Number. BLUETTI will not accept returned items without prior authorization and RMA
- Write the RMA number on the shipping label outside the *RMA numbers should be clearly displayed on the shipping label of returned package. Do not write the RMA number directly on the box. Packages without an RMA number on the return shipping label may not be accepted by our local warehouse
- BLUETTI will repair/replace(at BLUETTI’s expense) any faulty products during the warranty period. A replacement resumes the warranty period left of the original order
- We will proceed with replacement in 14 business days after confirming that the defective item is received at our warehouse. The final resolution is subject to the availability of the replacement items.
Refund
- For Non-quality issues, refund is provided following the “30 Days Money-Back Guarantee ”.
- For quality issues, partial refund may be provided according to the usage time of the device after 30 days of the purchase.
- Refund will be processed within 14 business days after the product is returned to BLUETTI warehouse with a refund notification to customer email address.
Contact us:
Email: service@bluettipower.com
Phone: (+1) 800-200-2980
* Bluetti may reserve the right for the modify and final explanation.
Register Product
Thank you for choosing Bluetti. We are honored to welcome you as a customer. We design our products with safety and durability, supported by our two-year warranty program. Please note, warranty service can only be provided with your bill of sale as proof of purchase.
Registering your product allows us to reach you instantly, in the very unlikely event a safety notice were ever to be issued. Plus, if you were to ever experience an unfortunate occurrence (fire, flood, theft, etc.) your registration may serve as proof for an insurance loss claim.