Shipping Policy

Delivering Energy, Efficiently

EcoFlow: 

  • Shipping time: 1-4 business days
  • Shipping fees: free

BigBattery:

  • Shipping time - Two weeks is typical
  • Shipping fees - Buy 4 or more batteries with your order (8 modules if it's an ETHOS purchase) and shipping is free. Otherwise shipping fee's are based on Distance & Weight from Chatsworth, CA 91311.

ENELXWAY:

  • Business days are Monday-Friday; Holidays, Saturday and Sunday are not included in shipping days. Shipping timelines are estimates and are not guaranteed. For a more specific delivery ETA based on the exact item(s) you want to purchase, please call us at (307) 323-3907 or send us an email at sales@smartenergyfactory.com
  • Fast Standard Shipping:
    Delivery typically in one to five business days after shipment depending on location.
  • Second Day:
    Delivery by the end of the second business day after an order has shipped. For example, if an order is shipped out on Monday, it will arrive on Wednesday. If the order is placed Monday night and ships out on Thursday, it will arrive on Monday of the following week
  • Next Day:
    Delivery the next business day after an order has shipped. An order that ships out on Thursday with Next-Day delivery would be delivered on Friday. An order shipping out on Friday with Next Day delivery would arrive on Monday
  • Shipping Cost:
    Residential EV charger shipping is free For commercial EV chargers contact us
  • Returns, Changes and Cancellations:
    Contact
    ○ (307) 323-3907
    ○ Email us at: sales@smartenergyfactory.com