Payment Policy

Flexible and Secure Payment Options

Pay your way at SMART ENERGY FACTORY.

Thank you for choosing to shop with us. We want to make your shopping experience as smooth and secure as possible. Please review the following payment policy regarding transactions made through Shopify Payments:

  1. Accepted Payment Methods: We accept payment through Shopify Payments, which allows you to securely use major credit cards such as Visa, Mastercard, American Express, Discover, and more. Additionally, we may offer alternative payment methods such as Apple Pay and Google Pay.

  2. Secure Transactions: All transactions made through Shopify Payments are encrypted and processed securely. Your payment information is protected, and we do not store any credit card details on our website.

  3. Payment Authorization: When you place an order, the payment will be authorized by your card issuer. This authorization confirms that the funds are available and reserves them for the transaction. Please note that this is not an actual charge until the order is fulfilled.

  4. Order Confirmation: Once your order is placed and payment is authorized, you will receive an order confirmation email with details of your purchase. This email serves as acknowledgment that we have received your order.

  5. Payment Processing Time: Payment processing times may vary depending on the payment method used and your card issuer's policies. Orders will be processed for shipment once payment is successfully authorized and verified.

  6. Currency: All prices listed on our website are in US Dollar. Please ensure that you are aware of the currency conversion rates if you are making a purchase from outside the designated currency region.

  7. Payment Issues: In the event of any payment issues or discrepancies, please contact our customer service team for assistance. We are here to help resolve any payment-related issues promptly.

  8. Refunds and Returns: Please refer to our Refund Policy and Return Policy for information regarding refunds and returns.

By making a purchase through our website, you agree to comply with our Payment Policy as outlined above.

If you have any questions or concerns regarding our payment policy or payment methods, please don't hesitate to contact us.

Thank you for shopping with us!

Sincerely, Smart Energy Factory Team.